Privacy Policy
At Skyservice Airlines Inc. (“Skyservice”), we care about the privacy of our customers. We are setting out in detail the policies and practices which we have adopted to protect the privacy of our customers in order that they may feel confident about how we handle the personal information that is entrusted to us online or that we receive from the tour operators identified from time to time on our website (collectively, the “Tour Operators”).

What personal information do we collect and when?
Skyservice only collects personal information about our passengers that is disclosed directly to us by our passengers or that is provided to Skyservice by our Tour Operators. The typical personal information we receive includes information such as your name, flight details, e-mail address, telephone number and address as well as demographic information such as age, gender, etc. In addition, we may receive pertinent medical health information necessary to ensure the safety and proper care of individual passengers aboard our aircraft where such passengers with special needs have provided relevant information to one of our Tour Operators. Visitors may choose to submit personal information to our customer service representatives by contacting our Customer Service Department at 1-800-701-9448.

What do we do with the information?
Personal information received by our customer services representatives and our Tour Operators is used to comply with the applicable laws and regulations of the federal and provincial governments and Canadian regulatory bodies including the requirements of the Canadian Transportation Agency. Personal information is also used to comply with the applicable laws of countries from and to which Skyservice aircraft fly. In addition, we use personal information to track customer service issues including the accommodation of any special dietary requirements, to expedite passenger check-in and the boarding of aircraft, for the retrieval of delayed baggage and to expedite the processing of insurance claims. The use of personal information by Skyservice is designed to ensure timely responses to the questions and concerns of our customers.

How do we use "cookies"?
Cookies are bits of information that are transferred from a website to an individual’s hard disk for record-keeping purposes. We use "cookie" technology and IP addresses only to obtain non-personal information from on-line visitors to provide them with the best possible personalized on-line experience and on a limited basis. To do this, we do keep track of the type of browser (e.g., Internet Explorer, Netscape) and operating system (e.g., Windows, Macintosh) used by the visitor, and the domain name of the visitor's Internet service provider. In addition, We track the aggregate number of visitors to our site to allow us to update and improve our site. Personally identifiable information is not extracted in this process. Cookie technology also helps us deliver content tailored to a visitor’s interests. You may disable cookies or set your browser to alert you when cookies are being sent. If you do disable cookies, we may be unable to optimize your visit to our site.

What do we do to safeguard personal information?
We have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online or that we receive directly from our passengers and Tour Operators. We also use all commercially reasonable efforts to be sure that third parties who work with Skyservice undertake to protect personal information in accordance with applicable privacy legislation.

What about links to other sites?
Although we make no representations or warranties regarding the protection of personal information provided to web sites accessed through the active links posted on our website, Skyservice tries to provide links to sites that share our values. The links provided to our Tour Operators are not under our direction or control and we will not accept any responsibility or accountability for the content or information collection policies of these organizations. We encourage all of our customers to exercise caution when they leave our web site and to read the privacy statements of all web sites that collect personally identifiable information. This privacy statement applies solely to information collected by this web site or that may be provided to our customer service representatives.

Anything else you should know?
Skyservice reserves the right to use or disclose any information as may be required to comply with any law, regulation or legal request, to protect the integrity of this web site, to fulfill customer requests, or to cooperate in any legal investigation.

Consent.
By disclosing personal information to us over our web site, via telephone, through written correspondence or to our Tour Operators, you are consenting to the collection, storage and processing of your personal information by Skyservice and/or our Tour Operators. Personal information collected or received by Skyservice will not be used other than for the purposes identified in this policy or such other purposes for which specific personal information has been collected.

What should you do if you have questions or you would like to access or correct your information?
If you would like us to confirm, update, change, or delete information Skyservice may have about you (subject to any applicable legal exceptions) or have questions about our privacy policy, please contact the Privacy Co-ordinator at the address set out below.

You may also write, fax or call us at:

Privacy Co-ordinator
Skyservice Airlines Inc.
31 Fasken Drive
Etobicoke, ON M9W 1K6

Canada

Phone: 1-416-679-5825
Fax: 1-416-679- 5914