Special Needs

• Persons with special needs are permitted to select the seats considered most appropriate to their needs and in compliance with Transport Canada regulations. We do suggest that requests for seating or other special services be made in advance of the flights by advising your travel consultant at least 48 hours prior to flight departure.
• Wheelchairs and aids to mobility are accepted free of charge. Wherever possible, the passenger would use their own wheelchair up to the door of the aircraft from which point it would be stowed in the hold. On arrival, every attempt is made to have the personal wheelchair available at the door. This is dependant on the airport of operation.
• Skyservice is not able to accept wheelchairs or mobility aids with spillable (wet) batteries.
• Service animals are accepted on board with a harness. A service animal is defined as a certified working animal wearing a harness and trained to assist a permanent or long-term disabled person.
• Passengers must present the training certificate for the animal prior to travel.
• Service animals will not be carried unless proper permits are obtained for entry into the countries of transit or final destination, and such permits are presented prior to commencement of travel.  Please check with your travel consultant regarding travel regulations for these animals.
• At pre-boarding, passengers with service animals will board the aircraft in priority.
• To ensure sufficient floor space for the animal, a bulkhead row, window seat is normally assigned and it is recommended that the passenger pre-select this seat at the time of booking.
• Ministry of Transportation Safety Regulations do not permit passengers with disabilities to be seated at an emergency exit row.
• Passengers traveling with the disabled may need to purchase an advanced seat if they wish to sit together. Please see Advanced Seating for further details.
• Please note that Skyservice Airlines endeavours to provide a peanut free environment.  As catering is prepared by outside sources, we are unable to guarantee there will be no cross contamination of foods. Therefore, Skyservice Airlines cannot provide meals which are guaranteed to be free of nuts. We strongly recommend that passengers suffering from food allergies advise Skyservice in advance and in addition bring their own food for the duration of the flight.  Please be advised that Skyservice does sell cashews on board the flights.