FAQs

Q. How do I find out the departure or arrival time of my flight or my relative’s flight?
A. Skyservice maintains updated flight arrival and departure information on our flight information line (local 416-679-1273 or toll-free 1-800-701-9448) as well as on the Arrivals/Departures page of our website.

Q. Do I need to reconfirm my flight?
A. While there is no flight re-confirmation needed, it is extremely important to verify your flight departure time prior to leaving for the airport, if you are within the airport vicinity. If you are traveling long distances for your Skyservice flight, we recommend that you check approximately 4-5 hours prior to your flight’s scheduled departure time. It is a possibility that the flight times may change after you have checked the flight recording due to a variety of reasons. You may verify your flight times by calling our flight information line locally at 416-679-1273 or toll-free 1-800-701-9448 or by visiting the Arrivals/Departures page of this website.

Q. Can I book a seat of my choice in advance?
A. Skyservice offers advance seat selection at a cost of only $15.00 per person per flight segment.  In order to pre-select your seat, please return to the main page (Book Online) and click on the “seat reservations” button.  Alternately, you may contact your travel agent to book your advanced seat selection.

Q. Can I book a bulkhead or Emergency exit row seat?
A. Emergency exit row seats cannot be pre-booked and are allocated at check-in on a first-come-first-serve basis and are assigned only to able-bodied adults.  Bulkhead seat requests are available on a first come first serve basis for special needs passengers and no fee will be levied for these requests.  Passengers should call 1 888 571 0094 or 416 679 8330 and identify his/herself as a person with special needs.  An agent will be able to discuss specific requirements and passengers may be asked to provide a medical letter supporting their request.  These requests must be received at least 48 hours prior to departure. In the event such a request is not received, a reasonable effort will be made to satisfy the request at the time of check-in.

Q. How early should I check in for my flight?
A. We recommend that you check in at least 2 hours prior to the departure of your flight. Check-in usually opens 3 hours prior to departure unless otherwise noted and closes 60 minutes prior to departure for all International destinations and Sun destinations and 45 minutes prior to departure for the US. Passengers who arrive after close-out times of flights may be denied boarding.

Q. What documents do I need for travel?
A. Travelers must present valid and complete documentation for their destination country including passports, citizenship cards, tourist cards, visas where needed etc. Please consult your travel agent.

Q. Travel between Canada and the USA

Skyservice Airlines reminds air travelers that effective January 23, 2007, passengers and crew entering the US by air from Canada will be required to present a valid passport

Q. Why does the airline check my documentation?
A. The airline's documentation check prior to boarding is for the purpose of ensuring that the airline is not fined for travelers arriving with insufficient/incomplete documentation, and is not intended to be an advisory to passengers. Should passengers be accepted for check-in, yet declined entry into the destination by the local immigration authorities, the airline will not accept liability for related costs. Should the airline not be satisfied with the documentation presented, travelers may be denied boarding.

Q. What can I take as checked baggage? What are the allowed dimensions?
A. Unless otherwise indicated on your ticket, free baggage allowance on Skyservice flights is usually limited to a maximum of 2 pieces the total combined weight of which should not exceed 20kgs (44 lbs). The total dimensions of checked baggage (length +width + height) should not exceed 158cm for the 1st piece and 139cm for the 2nd piece.

Q. I am traveling with members of my family – can we combine the weight of our bags?
A. When two or more passengers travelling to the same destination on the same flight present themselves and their baggage for check-in at the same time and place, their maximum free baggage allowance will be the sum of their individual maximum free allowances. However, any bag that exceeds 32kg in weight will not be accepted for check-in.
Eg. Mr. and Mrs. Smith are traveling together. The free baggage allowance is 2 pieces at a total of 20kgs per passenger therefore they are allowed a combined weight of 4 pieces at a total of 40kgs. However Mr. & Mrs. Smith need to ensure that any bag/piece does not weigh more than 32kgs.

Q. What if I exceed my free baggage allowance?
A. Skyservice enforces the Free Baggage allowance and a charge for excess luggage is levied wherever applicable. Excess baggage is accepted subject to space availability and operational considerations. The rates for excess charges are as follows:

• A charge of $10.00 CDN per kg if passenger is originating from Canada.
• A charge of 7.00 Euros per kg if passenger is originating in Europe.
• A charge of $10.00 USD per kg if passenger is originating from any other country.

Q. Is there an allowance for sporting equipment?
A. Travelers to Sun destinations can carry the following upon the completion of a Limited Release Baggage Waiver at check-in.
• Windsurfing/Kayak equipment: $100.00CDN round trip.
• Bicycles: No charge.
• Golf Equipment: No charge.
• Scuba equipment: No charge. Please note the tank must be empty.
In all of the above cases, there is a limit of one of the above items per person and the weight of these items should not exceed 30kilos. Please note that to avoid excess baggage charges at the airport, please present this gear in a self-contained bag at the airport and advise the check-in agent of the contents of the bag.

Q. What is a Limited Release Baggage Waiver?
A. A Limited Release Baggage Waiver waives the airlines liability for damage to items.

Q. What can I take as carry-on?
A. Only one piece not exceeding 5 kilos in weight is accepted in the cabin.  The dimensions of this piece should not exceed 23 cm x 40 cm x 51 cm (9" x 16" x 20").  Bags with built in roller boards are accepted providing the dimensions including wheels and handles are as listed above.  In addition to your carry-on bag you are permitted to bring on board items such a purse, camera etc. – please visit our Planning your Trip section of our website for more information.

Q. What happens if my carry-on bag is too big or too heavy?
A. Carry-on bags identified by our staff as being too heavy or too large will be checked-in. Please be sure to remove any valuable items, medication etc. before checking your carry-on bag. Excess baggage charges may apply.

Q. Can I carry my pocket-knife in my carry-on bag?
A. As per recent security measures there are several items that are to be removed from carry-on baggage as they may pose a security threat. These include:- knives of any size, scissors, knife-like objects, straight razors, ice picks or similar articles. Therefore, kindly store these in your checked baggage to avoid having these articles confiscated at the security check point. Skyservice is not liable for articles confiscated due to security reasons.

Q. Can I carry my wedding dress on board?
A. We do not have closet space on board our aircraft and will not be able to hang your dress for you. You may take your dress on board as part of your carry-on allowance, however the carry-on bag restrictions on size and dimension apply.

Q. Can I travel with my pet?
A. Skyservice does not accept pets either onboard, or in the cargo holds of the airplane.  Service animals for persons with a disability, are the exception to this policy.  Some restrictions may apply based on your destination.

Q. At what age can my child travel alone?
A. Skyservice accepts children between the ages of 5 and 12 years inclusive to travel unaccompanied on the flight.  Skyservice will not accept unaccompanied minors on connecting flights with either Skyservice or other carriers.  Parents/guardians must complete the necessary forms and paperwork on arrival at the airport of departure.  Children will be handed over only to the individuals listed on the documentation on arrival at their destination.  Children 13 years to 17 years inclusive can travel unaccompanied.

Q. Can I watch a movie on board?
A. First-run movies are shown on most flights with durations of over 3 hours. Reusable head-sets are available for purchase in-flight for $5.00CDN

Q. Can I buy duty-free on board?
A. Duty free is available on most International flights, and is subject to availability due to high demand.  Duty free items on board Skyservice are provided by Duty Free World.  You may pre-order your duty-free items or purchase these on board.  See contact information under the In-Flight, Duty Free heading.

Q. What refreshments can I buy on board?
A. Soft drinks, fruit juices, coffee and tea are complimentary on most flights. Alcoholic beverages, beer and wine can be purchased for $5.00CDN.

Q. Does Skyservice serve peanuts on board?

A. Please note that Skyservice Airlines endeavours to provide a peanut free environment.  As catering is prepared by outside sources, we are unable to guarantee there will be no cross contamination of foods. Therefore, Skyservice Airlines cannot provide meals which are guaranteed to be free of nuts. We strongly recommend that passengers suffering from food allergies advise Skyservice in advance and in addition bring their own food for the duration of the flight.  Please be advised that Skyservice does sell cashews on board the flights.