Delayed Baggage

The Property Irregularity Report that you have completed begins the trace for your bag. Details of your baggage are entered into a computerized baggage tracing system. Most baggage, which is delayed, is located within a 48-hour period. Once the bag(s) is found, it will be delivered to you, unless local customs regulations do not allow this.

Interim Compensation Guidelines while in your vacation destination:

In the period that your bag is missing in your vacation destination, interim compensation will be offered, upon return from your vacation. The guidelines are as follows:

- A maximum of $50.00 CAD per bag per day, based on receipts provided for necessary purchases made.

- The maximum interim compensation offered is up to $350.00CAD, only when supported by receipts, calculated as mentioned above.

Any interim compensation will be deducted from the final settlement of the claim in the unlikely event that your luggage is declared lost.

A claim for interim compensation in the case of a delayed bag must be made within 30 days of the occurrence. To do so, please complete this form and mail it along with your receipts, a cover letter and the property irregularity report that you filled at the airport to Customer Relations, 31 Fasken Drive, Etobicoke, ON, M9W 1K6 or fax

** Note: Skyservice, in accordance with tariff regulations, similar to other airlines, is not liable for loss, damage to, or delay in delivery of fragile items including any kinds of electronic equipment, cameras, laptops, etc. or perishables, jewellery, silverware, valuables, money, negotiable papers, securities, samples of/or business documents and tools of business or trade. We will not be liable for any items if baggage was not locked with a combination or key lock.