Baggage

Pre-flight information on baggage allowances etc.

Post-flight Baggage Claims
We apologize for the mishandling of your baggage and understand that this is inconvenient for you. We will do our best to resolve this for you as quickly as possible.

TO REPORT:

Damage baggage must be reported to Skyservice Airlines in person at the airport with the damaged baggage upon receipt of the bag or at the latest within seven (7) days.
** Note: Skyservice, in accordance with tariff regulations, similar to other airlines, is not liable for loss, damage to, or delay in delivery of fragile items including any kinds of electronic equipment, cameras, laptops, etc. or perishables, jewellery, silverware, valuables, money, negotiable papers, securities, samples of/or business documents and tools of business or trade. We will not be liable for any items if baggage was not locked with a combination or key lock.

Missing items must be reported to Skyservice Airlines in writing upon receipt of the bag or at the latest within seven (7) days.

If a report has been made within the seven day period:
A claim may be initiated by contacting our Baggage Claims Office within 30 days of the occurrence. Passengers are required to provide receipts for missing items, copies of tickets and baggage tags as well as a police report number if one has been filed. In the event that receipts are not available, we require an itemized list for the missing items including purchase date and price. This information should be submitted to Skyservice Airlines by fax to 416-679-1603 or by mail to 31 Fasken Drive, Etobicoke, Ontario M9W 1K6. Please include a cover letter with detailed contact information.

To view a copy of our mishandled baggage policy letter with general compensation guidelines, please click here.
Delayed Baggage
Damaged Baggage/Contents
Missing Checked Baggage/Contents
Missing Unchecked items